How to place an order?
Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can checkout as a guest.
How fast will my order be processed – for domestic orders?
We process all orders within 1-3 business days after the order is placed and as soon as your payment is verified. Business days are Mondays through Fridays, excluding holidays. Please note that we do not process, ship orders on Saturdays and Sundays or on US Federal Holidays.
Orders placed on these days will be processed the following business day. Delivery is dependent on our carriers (USPS and UPS) and can be subject to weather delays.
Orders may take longer than usual during sale seasons such as Black Friday, Cyber Monday, and others.
How fast will my order be processed – for international orders
Orders placed on weekdays will be processed within 1-3 business days after the order is placed. Please note that we do not process, ship orders on Saturdays and Sundays or on Holidays. Business days are Mondays through Fridays, excluding holidays.
International orders are subject to customs clearance, which may cause delays beyond provided delivery estimates. International orders are categorized as placed outside the US.
All applicable custom fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of the order directly on your package. It is at the sole discretion of customs agents to release your package.
If your order takes longer, please email us at email@example.com
Can I cancel or change my order?
We process and complete orders as quickly as possible. ALL SALES ARE FINAL. Please carefully review your information before completing your purchase. This includes your NAME, ADDRESS & ITEMS in your order. Once your order has been placed you cannot change/cancel the items in your order.
What to do if a product is sold out?
For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.
I received my order and an item was damaged.
If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to firstname.lastname@example.org. We will follow-up with next steps as soon as possible.
The items from my package are missing. What should I do?
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to email@example.com. We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.
How is my credit card information saved?
We do not store any of your credit card information on our website.
What shipping options do you have?
All orders are shipped from the USA.
For all domestic USA orders, you will receive complimentary Standard Shipping with orders > $100 USD. We offer our standard shipping (2-5 Business Days). To ensure the best delivery service, we ship using the top carriers (UPS, USPS).
For customers that do not live in the United States, we offer Standard International Shipping calculated in real time when you enter checkout. Depending on your country, import/customs fees may be applied to your order. Standard International Shipping takes on average 2-3 weeks.
What countries do you deliver to?
We ship worldwide. Due to COVID restrictions, we have temporarily halted shipping to certain countries.
Returns & Exchanges
What is your return policy?
You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
You can read more about our return policy here.
How do I make a return?
To return your product, you should contact our support at firstname.lastname@example.org and they will assist you with your return. Please state the reason of your return in your email and your order number.
How do I make an exchange?
If you need to exchange a product, send us an email at email@example.com with your enquiry.
How do I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.