RETURN POLICY

STANDARD RETURN POLICY

FOR ITEMS PURCHASED AT SINIISTER.CO, ALL RETURNS MUST BE SUBMITTED WITHIN 14 DAYS OF RECEIVING YOUR ITEM(S).

TO BE ELIGIBLE FOR RETURN, ITEM(S) MUST BE SENT BACK IN SALE-ABLE CONDITION, IN ITS ORIGINAL PACKAGING WITH TAGS ATTACHED. IF YOU ARE RETURNING SHOES, YOU MUST INCLUDE THE ORIGINAL SHOE BOX WITH DUST BAGS.

THE ITEM MUST BE NEW, NOT WORN, UNALTERED, AND FREE OF ANY ODORS OR FRAGRANCES.

IF ITEM(S) DO NOT FIT THESE REQUIREMENTS, IT WILL BE SENT BACK TO THE CUSTOMER AT HIS/HER EXPENSE. WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO DETERMINE IF RETURNED MERCHANDISE IS IN SALE-ABLE CONDITION.

FINAL SALE ITEMS

THE PURCHASE OF THE FOLLOWING ITEMS ARE FINAL SALE, NO EXCEPTIONS:

- CLOTHING

- DECALS // BANNERS

- ACCESSORIES 


RETURN INSTRUCTIONS – DOMESTIC U.S. ORDERS

ALL DOMESTIC ORDERS PLACED ON SINIISTER.CO ARE ELIGIBLE FOR RETURN WITHIN 14 BUSINESS DAYS OF RECEIVING YOUR SHIPMENT. DOMESTIC RETURNS CAN BE SUBMITTED THROUGH OUR CONTACT US PAGE


PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING. YOU CAN DROP OFF YOUR PACKAGE AT ANY USPS // UPS CENTER. WE RECOMMEND YOU OBTAIN A RECEIPT OF YOUR DROP OFF AND/OR NOTE THE TRACKING NUMBER.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR LOS ANGELES DISTRIBUTION CENTER. PLEASE ALLOW 7-14 BUSINESS DAYS FOR ALL RETURNS TO BE PROCESSED.


RETURN INSTRUCTIONS – INTERNATIONAL ORDERS 

PLEASE SUBMIT ALL INTERNATIONAL RETURN REQUEST THROUGH OUR CONTACT US PAGE

SINIISTER IS NOT RESPONSIBLE FOR ANY SHIPMENTS LOST IN TRANSIT THAT ARE NOT SHIPPED THROUGH OUR INTERNATIONAL RETURNS CARRIER VIA USPS

PLEASE PACK ALL ITEMS YOU ARE RETURNING AND INCLUDE YOUR ORIGINAL PACKING SLIP, NOTING THE ITEMS YOU ARE RETURNING.

YOU WILL RECEIVE AN EMAIL NOTIFICATION ONCE YOUR ITEM IS RECEIVED BACK AT OUR SAN DIEGO WAREHOUSE


EXCHANGES - FOR DOMESTIC U.S. ORDERS

ONLINE PURCHASES OF FULL PRICED ITEMS ARE ELIGIBLE FOR AN EXCHANGE WITHIN 14 DAYS OF RECEIVING YOUR ITEM(S).

SINIISTER OFFERS EXCHANGES ON SIZE ONLY. IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.

EXCHANGES - FOR INTERNATIONAL ORDERS

INTERNATIONAL CUSTOMER CAN SUBMIT AN EXCHANGE REQUEST BY CONTACTING US THROUGH OUR "CONTACT US" PAGE WITHIN 14 DAYS OF RECEIVING YOUR ITEM(S).

ONCE YOUR EXCHANGE IS APPROVED AND PROCESSED A PREPAID RETURN LABEL WILL BE GENERATED AND PROVIDED TO YOU.

IF THE ITEM YOU WOULD LIKE IS NO LONGER AVAILABLE, PLEASE FOLLOW OUR STEPS TO RETURN YOUR ITEM(S) FOR A REFUND.

REFUNDS

ONCE YOUR RETURN IS RECEIVED AND INSPECTED, WE WILL SEND YOU AN EMAIL TO NOTIFY YOU THAT WE HAVE RECEIVED YOUR RETURNED ITEM. WE WILL ALSO NOTIFY YOU OF THE APPROVAL OR REJECTION OF YOUR REFUND.

ONCE WE ISSUE YOUR REFUND, PLEASE ALLOW 10-14 BUSINESS DAYS FOR THIS TO APPEAR ON YOUR BANK STATEMENT. THIS IS SOLELY DEPENDANT ON THE DAY AND TIME YOUR REFUND TRANSACTION IS PROCESSED.

ALL REFUNDS WILL BE RETURNED TO THE ORIGINAL FORM OF PAYMENT. NO EXCEPTIONS. ORIGINAL SHIPPING COSTS PAID AT CHECKOUT ARE NON-REFUNDABLE.